Our phone team is available on Monday till Friday 10-17 hr., +31 85 40 10 135.

You are buying from Velua V.O.F., Nobelstraat 40B, 3846CG Harderwijk, The Netherlands. Owners of the company are Arjan van Waaij and Sander van Waaij.

Article 1 - General

Your personal information (eg. name, address and email address) are provided by you to us. We process this information secure and we adhere to the rules that the GDPR - General Data Protection Regulation - and Dutch law "Wet Bescherming Persoonsgegevens" has set to storing and processing personal information. This law states that we are responsible for processing your information. The following articles inform you about the way we handle your information. This statement is only referring to this website but not to other websites that we may show links to.

Article 2 - Customer information

(1) Your personal information, that has been given to us by you upon submission of your order, will be used solely for the processing of your order. Your name and address need to be given to the couriers who deliver your shipment.

(2) Without your consent and without legal obligation, we will not hand over your information to third parties except the third parties that are involved in the processing of your order.

Article 3 - User profiles

Webanalysis with Google Analytics

(1) This website uses Google Analytics, a webanalysis service provided by Google Inc. ("Google"). Google Analytics uses "cookies" (tiny textfiles on your computer) to help this website analysing how visitors use the site. The information that is generated includes your IP address and is sent to Google and stored on servers in the United States.

Google uses this information to track the usage of this website, to generate reports for us and to inform her advertisers about the effectiveness of their campagnes. Google can provide this information to third parties when legally obliged or when third parties work on behalf of Google on the processing of this data. We have not any influence on this.

Google will not combine your IP-address with other information that Google posesses. U can refuse the use of cookies by setting the appropriate settings in your webbrowser. We let you know that without cookies, you may not be able to use all functions of this website.

By using this website, you give us permission to process the information by Google the way and for the puposes that has been described before.

The registration and processing of your IP-address by Google Analytics can be blocked by you anytime that you want. More information about this can be read at https://tools.google.com/dlpage/gaoptout?hl=en.

(2) This website uses Google Analytics with the option "anonymizeIP", which shortens the IP-address  which makes a direct identification of a user impossible.

Article 4 - Information about cookies

(1) To improve our website, we use cookies.

Cookies are small textfiles that are stored by your webbrowsre on your computer . Cookies give us the possibility to store information about the use of our services and to improve and adapt these to the needs and wishes of our visitors. Some cookies, so called session cookies, are destroyed after closing your webbrowser. Other cookies, the so called permanent or tracking cookies, stay with your permission on your computer. Via these cookies, we recognize you at your next visit and this makes it possible to offer you personalised advertisements.

(2) You can set your browser to not accept but block cookies. This may lead to a reduction of available functions in our webshop making it impossible to place an order.

Article 5 - Social plugins of Facebook

With your consent we use social plugins of facebook.com, offered by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA. The plugins can be recognised by the Facebook logo or by the text "Facebook Social Plugin". When you for instance clicks the "Like" button or comment on something, the information is directly transfered from your webbrowser to Facebook and stored at Facebook. Detailed information about how Facebook uses the gathered information and personal information in general can be found at http://www.facebook.com/policy.php.
If you do not want that Facebook collects information, you must logout from Facebook before you visit our website.

Article 6 - Social plugins of Twitter 

We use so called "social plugins" of Twitter to offer the use of Twitter and the Re-Tweet function, provided by Twitter Inc. 795 Folsom St., Suite 600, San Francisco, CA 94107. When you use the Re-Tweet function, the websites that you visited will be transfered with your consent to third parties and connected to your Twitter-account. Detailed information about the processing and storing of your information by Twitter and your rights and settings to protect your personal information can be read at the privacy statements of Twitter.

Article 7 - Social plugins of Google Plus

We use social plugins of Google Plus. These are provide by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The plugins can be recognised by the Google Plus logo. When you click the "Google Plus" button or comment on something, this information is instantly transferred from your webbrowser to Google and stored at Google. Detailed information about how Google stores and processes the collected information and personal information in general, can be found at http://www.google.com/intl/en/policies/privacy.

Article 8 - Emails

When you subscribe to a mailing like the newsletter, your emailaddress will be used for advertising purposes until you unsubscribe. You can unsubscribe at anytime. The permission to send you a newsletter has been given by you at the website or during the checkout process.

You can revoke your permission for future newletters anytime. This can be done via the unsubscribe link in every newletter but you can also sent an email to us with your request to unsubscribe from the newsletter.
We are allowed to send every customer without prior permission or subscription emails but only when they are about similar products and/or services. You can unsubscribe from these messages too.

 Article 9 - Rights

You have the right to see, alter, correct or delete the information that we have stored about you. You can send a request to us by email: sales@dymo.eu

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

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